Let's get this out of the way. We're a small business. Very small. Please allow 2-3 business days for your order to be processed. On average for Standard Shipping domestically should take a full week (7 days). Internationally, please allow up to 2 weeks. Sometimes customs can be tricky for all of us.

Lost Order/Defected Order:

If you think your Shipment is lost PLEASE e-mail us at oncueshop@gmail.com immediately with your order number. We'll be glad to help you. 

Defected product? E-mail us again with order number + picture of defected product and we'll gladly ship you a new one immediately.